Please contact us using the form below. Tick an option below to let us know what you are contacting us regarding and fill in your message, email address and name, other details are optional.
(NOTE: Timetable and other promotional literature requests should be made using our Mail & Ride service)
Required

Complaint Problem Suggestion Commendation Other

Your name

Your email address
Please enter your message to us here
Details (optional)

Your postal address

Daytime contact number

Fax number
 
date of the incident (dd/mm/yy)
time of the incident (e.g. the time you boarded the bus or times you waited between)
location of the incident
route number of the bus
bus fleet number or registration number
where did you board or wait for the bus?
where were you travelling to?
description of the bus driver
PLEASE BE SURE TO SUPPLY YOUR NAME AND EMAIL ADDRESS AND A MESSAGE
If your comments concern transport services or facilities provided by other companies or organisations, we may need to pass your details and comments to them in order to deal with your enquiry.

To do this we need your permission under the Data Protection Act.
Please indicate your agreement to enable us to do this.
 
I agree I disagree
    
Please note: Without this permission we are unable to provide a response to certain types of enquiry.
 


 
By telephone:
0121 254 7272
 during office hours: Monday - Friday 08:30 to 17:30

By post, please write to:
Travel Care
Travel West Midlands
PO Box 3565
Birmingham
B1 3JR

By e-mail:
travelcare@travelwm.co.uk
 or use the form opposite.

Thank you

Kerry Meredith
Customer Services Manager

 
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