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Contact National Express West Midlands

PLEASE NOTE: To contact us, please complete the form or one of the alternative contact methods shown below. To report problems with this website please use the Webmaster Form.

Contact Form

Tick an option below to let us know what you are contacting us regarding and fill in your message, email address and name, other details are optional.

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If you are contacting us to make a complaint or report an incident please give as much detail below as you can.

If your comments concern transport services or facilities provided by other companies or organisations, we may need to pass your details and comments to them in order to deal with your enquiry. To do this we need your permission under the Data Protection Act:

Please indicate your agreement to enable us to pass your details and comments to other companies or organisations for the reasons described above.


Please note: Without this permission we are unable to provide a response to certain types of enquiry.

Other ways to contact us:

By telephone:
0121 254 7272
during office hours: Monday - Thursday 08:00 to 18:00 and Friday 08:00 to 17:30

By post, please write to:
Travel Care
National Express Ltd
PO Box 9854
Birmingham
B16 8XN