National Express West Midlands

1. What tickets do you offer online?
2. How do I buy a ticket?
3. How long will it take to buy the ticket?
4. How do I search for my ticket?
5. I can’t find my location what should I do?
6. How much will the ticket cost?
7. What information will I need to provide?
8. How do I pay?
9. How do I know my payment has been successful?
10. Is the information I supply secure?
11. Do I need to provide a photograph?
12. How will I receive my ticket?
13. My ticket has not been delivered, what should I do?
14. What do I do if I lose my ticket?
15. I have purchased a ticket and my details have changed, what should I do?

 

1.What tickets do you offer online?

You can buy tickets for most of our Bus services with and without Metro add-on online and get great discounts and the convenience of buying from home.

4 & 52 week tickets give great value for our regular travellers, with no limits on the number of trips you can make over your selected time period and across your chosen National Express West Midlands network. Whatever your travel needs the products we have on offer will get you where you want to go on our local bus services. It's the most convenient money saving way to get around.

Student Travel Cards offers great value tickets for students, is particularly suited to frequent travellers, as there is no limit to the number of trips you can make over your selected time period across the National Express West Midlands network.
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2.How do I buy a ticket?

Ticket purchases can be completed online from this website. Some tickets can also be purchased direct from the driver and our travel cards can be purchased at our travel shops and travel card agents situated throughout the West Midlands.
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3.How long will it take to buy the ticket?

Buying a ticket online is simple, once you have registered all subsequent purchases are straight forward taking no more than a few minutes to complete. You can select to have your ticket recurring which means we will manage your requirements for you making travel simple & convenient (conditions apply).
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4.How do I search for my ticket?

You can select all of the information that applies to you in the Travel Cards area of this site if you are unsure which of the ones listed is the right one for you. ‘REGIONAL’ cards are for all Midlands services, or if you don’t need to travel throughout the region you can choose a more localised area. Locations are listed on this site.

Once you have selected your ticket category and region, you will be presented with a list of the tickets available in your chosen location. Check the INFO box to view details of the tickets area of validity and any restrictions that may apply.
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5.I can’t find my location what should I do?

Visit the Travel Cards by Region area where tickets are listed by regions and the category name they are locally known by. There is also a boundary map to help you find the right ticket for your needs. If you still can not find what you need, then please contact the Travel Card hotline on 0121 254 6363 for assistance.
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6.How much will the ticket cost?

Ticket prices vary depending on the area and ticket, a full list of prices will be shown prior to selecting your ticket. Tickets are offered for periods of 4 weeks, 13 weeks (terms) and 52 weeks with discounts for the longer period tickets.
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7.What information will I need to provide?

You will be asked for the following information and it is important that this is provided in full.

• Full Name
• Full Address
• Telephone Number
• Email Address (if available)
• Credit / Debit Card Information
• Date of birth (for security reasons)
• Colour Passport sized photograph that can be uploaded or posted to us for production of your photocard.

Students will be asked a few simple questions about their school/college or university and course details.
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8.How do I pay?

Payment can be made using most major credit and debit cards, including Visa, Visa Debit, Mastercard, and Maestro. Unfortunately we do not accept American Express.

Payment will be processed by our payment service provider Protx who operate a secure online payment service. You may be asked for your 3D secure details if your card issuer has already asked you to assign them.
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9.How do I know my payment has been successful?

You will be presented with a confirmation once your payment has successfully processed. You can print a copy of this for your records. Also, please check your email address you supplied at time of registration for your payment confirmation email. Once you have received this then your transaction was successful. If you do not receive these within an hour or so of your transaction, then please contact the buspass@nationalexpress.com or the Bus Pass Team on 0121 254 6322.
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10.Is the information I supply secure?

Yes – National Express West Midlands adopt strict controls over security of all its websites. Our sites are regularly checked by security experts to ensure that they are updated for all aspects of internet security.
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11.Do I need to provide a photograph?

We will supply you with a photocard, free of charge. To make this process simple we have the facility for you to upload your jpg image at the time of purchase. If you cannot do this you will have the option of sending the photograph to us. We will capture your photograph on your ID card. This photocard will then become your membership card so you can enjoy buying online tickets without worrying about photocards again.
Some local conditions may apply and these will be detailed during the buying process.

Young Persons who hold a (n) 16-18 photocard issued by Centro need only supply their photoID card number (conditions apply).
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12.How will I receive my ticket?

National Express West Midlands will post your ticket to the address provided using Royal Mail, first class post – from time to time we may send post first class recorded signed for delivery in which case to ensure the security of your purchase and delivery of your ticket all tickets must be signed for on delivery.
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13.My ticket has not arrived, what should I do?

Your tickets will be despatched 2 to 3 days before the start date you have selected. You will be able to track your order via ‘My Account’ facilities on the site. You can contact buspass@nationalexpress.com or Bus Pass Team on 0121 254 6322 should you not have received your tickets.
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14.What do I do if I lose my ticket?

Lost tickets should be reported to buspass@nationalexpress.com or Bus Pass Team on 0121 254 6322. See our Terms and Conditions section related to lost tickets.
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15.I have purchased a ticket and my details have changed, what should I do?

Log in to My Account and here you can update your details. These new details will be used on future tickets. All changes will be confirmed by email to the registered email address provided.
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